Karen H. Richardson, PMP

Karen H. Richardson, PMP
Contact: KHRichardson5@gmail.com
Phone: 502-296-7634

Professional Summary

Karen Richardson is an experienced professional with software products that are utilized across the Humana enterprise. She brings knowledge in digital product management through the implementation of a statewide electronic health record platform, and project leadership of enterprise cloud-based software deployments. She has the ability to break down complex problems into smaller, solvable pieces, delivering solutions and ultimately adding value to the business. She is considered a servant leader, in that instead of dragging a team along, she’d rather bring them along to delivery and collaborative success. Much of product/portfolio management is rooted in the ability to bring the right team together, communicate effectively, and work collaboratively. Karen’s leadership supports and empowers a development team to deliver end-to-end results.

She knows how to navigate chaos, build teams, and deliver business value. She has over 20 years of experience in communications and project management. Her high emotional intelligence (EQ) is demonstrated in her ability to lead through change. She is curious and knows how to get things done.

Professional Skills

• Enterprise project management (7 years with IT engineering teams)
• Integrated clinical digital healthcare platform implementation (Kentucky statewide)
• Azure Dev Ops (ADO)/ Jira Align
• Value-based roadmap/workflow development
• Stakeholder collaboration
• Agile and Scrum experience
• Product prioritization and planning
• Ability to create order from chaos
• Adaptive communication skills: active listening and group dynamics

Professional Roles

Humana (2020 – present)
TechStrat – Sr. IT Project Manager/Portfolio Management

• Developed portfolio workflow process
• Work with product managers to ensure artifacts and business cases are prepared
• Create product execution roadmap aligned to PI objectives
• Backlog management
• Develop initiative backlog
• Program increment planning and prioritization
• Track and manage risk mitigation
• Manage development team for enterprise-wide software deployments
• Key stakeholder collaboration
• Track key performance metrics
• Vendor management
• Resource and schedule management
• Initiative and epic prioritization

Enterprise projects

• Microsoft 365 (M365) apps migration (~80K workstations)
• Windows 10/11 upgrade deployment (enterprise-wide)
• Secure mail solution implementation
• Executive-level stakeholder collaboration

National Center for Families Learning– national non-profit (2017 – 2020)
Director of Communications

• Produce national conference with 1,000+ in attendance
• Work with team to design stage setting, lighting, and run of show
• Develop and implement national communication/media strategy
• Create talking points for literacy initiatives
• Story-telling video production
• Manage social media strategy and track engagement
• Manage communications team (including hiring and dismissing)

K.H. Richardson & Co., llc –marketing & communications (2011 – 2017)
Contractor/Consultant

• Video production and script development
• Event production of 1,000+ in attendance
• Participate on IT project team for healthcare software deployment
• Develop communication strategy for stakeholders
• Collaborate with project team
• Evaluate/establish marketing plan
• Project planning and coordination
• Advertising copy development
• Task tracking and organization
• Campaign-driven results
• Social Media Strategy

Christian Academy School System – four-school system with 3,000 students    (2009 – 2011)
Director of Development & Alumni Affairs

• Participate on construction project team to renovate and build multi-building campus
• Develop and implement a capital campaign strategy
• Establish communication plan and strategy to engage donor/stakeholders
• Establish a process for pledge tracking and collection
• Develop a strategy for two capital campaigns
• Establish annual alumni events

Sunrise Children’s Services –non-profit agency that cares for children who have been abused (2005 – 2009)
Vice President of Marketing & Advancement

• Organization spokesperson
• Develop the strategic fundraising, communications and marketing plan for the agency
• Develop and manage department budget
• Supervise a team of nine
• Responsible for a department fundraising goal of $3.5 million annually

Director for Communications

• Develop and implement a state-wide agency marketing and public relations plan focusing on the name change to Sunrise Children’s Services
• Develop a communication strategy for internal and external stakeholders
• Develop and manage an annual communications budget of approximately $400,000
• Annual giving event planning
• Media relations, including implementing a crisis communication plan
• Recreate the look of marketing materials, including converting a quarterly newsletter into a magazine

EDUCATION/PROFESSIONAL DEVELOPMENT

B.A. in Journalism, Western Kentucky University

• Public Relations major, Writing and Business minor
• Project Management Professional (PMP) (2021)
• Certified Associate in Project Management (CAPM) (2020)
• Leadership Louisville Graduate (class of ’02)
• Focus Louisville Graduate (September 1994)

COMMUNITY ACTIVITIES

Leadership/Board membership

• Project Management Institute current member
• Jefferson County Master Gardener Association
• Maya Collection board of directors, board chairman (2020 – present)
• Published author (fiction 2023, 2025)
• Youth group leader (2013 – 2018)
• School of the Arts Booster President (2012 – 2018)
• Kentucky Shakespeare Festival board member (2009 – 2015), past chairman
• Hands-On Louisville founding board (2003 – 2006)
• Focus Louisville Alumni board (2003 – 2004)
• The Mint Jubilee – Chair Emeritus (1997 to 2006)

Teaching/Committee membership/Honors

• SECC weekend group social team leader
• Daybreak Instructor (2003-2010)
• Leadership team for Singles Ministry, Southeast Christian Church (2005 – 2008)